8/26/2023 0 Comments Remote medical scribe iscribeThat way, she can get ahead of anyone who might not be aligned.Īs for the future, Ashlyn sees Trainual as an integral system for their scribe training. Plus, she can even use her admin portal to check who has gone through the updated training - and who's falling behind. That way, Ashlyn doesn't waste time retraining all the scribes. The tool automatically notifies everyone on their team to review their assigned content. Meaning, when iScribe Health expands the services they offer, she can easily update the content, add more users, and Trainual takes care of the rest. Training that scales with the businessįor Ashlyn, the best part about Trainual is that the training scales alongside the business. And clients are happy to have the managers’ full attention. So iScribe has since reallocated these resources toward supporting their clients. Managers are happy to have their time back. And for the iScribe team, that’s their client-facing solution.īefore Trainual, the company relied on an in-house trainer - in addition to managers - to oversee onboarding. But now, they no longer need the position since scribes can walk themselves through the training. And to this day, the most positive impact is on her management team.īecause managers are no longer bogged down by the details of onboarding, they can focus on what matters most. Within weeks of launching the new content in Trainual, Ashlyn started seeing great results. Then, they give trainees a deadline to finish it - and get back to their own work. But now, managers check-in once to inform new scribes about Trainual. “And because it was self-guided, we were able to get a lot of employees onboarded without pulling on managers.”īefore, managers had to regularly touch base with new employees throughout the onboarding process. “We started using Trainual for the first week of scribe training,” Ashlyn explained. And before long, she was ready to test it out. Without asking for anyone’s help, she added the organization’s history, updated company policies, and revamped the scribe training. “It was easy to update, and I was pleasantly surprised at how easy Trainual was to use.” Self-guided training with TrainualĪshlyn says her first experience in Trainual was surprisingly simple. So, she got to work and started revamping the content. She wanted to use the tool to scale their onboarding and entirely remove managers from the equation. When she realized this, she was sold on the system and ready to implement Trainual right from the get-go. “With Trainual, we could free managers from having to focus too closely during that first week of training,” Ashlyn said. So without a self-guided system, managers were forced to sit-in or check-in on the training. Ashlyn says they typically bring on around 25 new scribes per quarter. In addition to remote training, iScribe needed Trainual to meet the demands of high-volume onboarding. If it didn't mention the contractors’ experience, it might confuse some people - and subsequently, lose them on the project. Meaning, the training content within Trainual had to speak to both parties. “Our entire scribe team is virtual, so their training has to be 100% remote,” Ashlyn told us.īut they also needed to consider the different types of employees they have working as scribes. But none of those methods worked for the team at iScribe. For example, they'll usually mix shadowing, screen-shares, and virtual modules to get their scribes up to speed. Training a completely remote teamĪccording to Ashlyn, most telescribe companies use in-person training. But she wasn’t 100% sure yet if it was the best tool for the job. It would be up to Ashlyn to improve the documentation on Trainual and make it relevant to the digital scribes. But because her predecessor didn’t have much experience with virtual training, the content didn’t support how remote employees train and work. When Ashlyn joined iScribe in July, they were already working on self-guided training with Trainual. Meaning, they know what information to put on the patient's chart, based on the appointment recordings. Her goal is to ensure virtual scribes (AKA the people who document the recorded conversation between the patient and doctor) are onboarded fully. “The scribes take the audio from a patient-doctor visit and create the document from that,” explained Ashlyn Gillespie, VP of Virtual Scribes Services at iScribe Health.Īshlyn oversees virtual scribe service operations. Part of their scribe services includes virtual scribes who document important information from doctor-recorded appointments. That way, physicians can focus on their patients without creating more documentation burden later. IScribe Health offers an easy-to-use app that allows physicians to transcribe their notes without being tethered to a computer.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |